Kelvin Group - Field Connect Administrator

Kelvin Group

The Field Connect Administrator will serve as the primary administrator and subject matter expert for the Field Connect platform at Kelvin Group. The ideal candidate will have hands-on experience administering the Field Connect application, and will play a key role in supporting the integration of newly acquired companies into Kelvin Group platforms. This position will require occasional travel to company locations throughout the U.S.

Key Responsibilities

• Serve as the primary administrator and subject-matter expert for the Field Connect platform.
• Manage user accounts, permissions, and integrations with the Spectrum ERP system.
• Troubleshoot connectivity and synchronization issues between Field Connect, mobile devices, and ERP data.
• Coordinate with the vendor and internal teams for issue resolution, upgrades, and deployments.
• Support field technicians and office staff with Field Connect access and usage issues.
• Support the integration of newly acquired companies into the Field Connect platform.

• Experience administering FieldConnect field service management tool.
• 3+ years of hands-on IT support, systems administration, or endpoint management experience.
• Strong working knowledge of Microsoft 365 Administration.
• Excellent communication and problem-solving skills; able to work independently and collaboratively across distributed teams.
• Willingness to travel within the U.S. for integration or support trips as needed.
• Strong troubleshooting skills.

Benefits

• Eligible for healthcare benefits on Day 1 of employment:
  • Medical, dental, vision, and prescription drug coverage
  • Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
  • Health Savings Account (HSA)
  • Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
  • Accident Hospital Indemnity
  • Company-paid Short and Long-term Disability Insurance
  • Pet Insurance
• Employer matched 401(k) saving plan (with Roth option)
• Weekly paycheck
• Generous paid holiday schedule (11 days per year)
• Paid time off (vacation + sick time)
• Learning & Development programs
• Employee Referral Bonus Program
• Tuition Reimbursement

EOE – Disability/Veterans