Insurance/Total Loss Associate

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Insurance/Total Loss Associate

Your Location: Remote/Anywhere within the U.S

You Report To: Team Lead, Servicing Operations

Schedule: Monday to Friday 9:00am to 5:30pm EST

Compensation: $20.02/hour + bonus

Learn more about our awesome Servicing Operations team!

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth! We are seeking a highly motivated Insurance/Total Loss Associate who will play a pivotal role in resolving both potential and confirmed total loss claims. This position involves thoroughly recording, tracking, and proactively following up on all assigned insurance claims. The primary focus is to ensure the timely and thorough completion of total loss claims, thereby preparing accounts for proper handling and ancillary processing.

What you will do:

Your duties include but are not limited to

• Record, track, and follow up with insurance and claim-handling companies
• Maintain accurate and complete claim records
• Investigate reported collision events, including impound, skip tracing, and customer service inquiries.
• Collaborate directly with the Loss Mitigation, Insurance, and Ancillary teams.
• Prepare requested claim documentation.
• Collect all necessary documentation from insurance providers.
• Process and file total loss payments.
• Manage claim-related documents.
• Investigate issues throughout the claim lifecycle.
• Assist with lienholder claims as required.
• Handle other assigned projects.

What you bring:

• 1+ year of experience in Insurance or total loss claims
• Excellent communication skills
• Ability to multitask, self-reliant
• Experience working remotely (WFH)
• Capacity to conduct research beyond the immediate scope
• Proficient knowledge of Excel, Teams and Outlook

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.