Experienced Store Customer Service Specialist – Retail Sales and Customer Experience
At arenaflex, we're passionate about delivering exceptional customer experiences and inspiring our customers to create their own possibilities. As an Experienced Store Customer Service Specialist, you'll play a vital role in helping us achieve our mission by providing top-notch sales service, building strong relationships with customers, and driving sales growth in our retail stores.
About arenaflex
arenaflex is a leading global coatings company that's dedicated to inspiring and improving the world by coloring and protecting what matters. With a rich history spanning over 150 years, we've established ourselves as a trusted partner for professionals and homeowners alike. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger.
Job Summary
As an Experienced Store Customer Service Specialist, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of customer satisfaction. You'll work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. You'll also be expected to promptly resolve any customer concerns, stay up-to-date with product features, and maintain the high quality and visual standards of our products and store.
Key Responsibilities
* Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
What We Offer
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:
- Competitive salary and bonus structure
- Comprehensive health insurance, including medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career growth and professional development
- A dynamic and inclusive work environment
How to Apply
If you're passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Compensation and Benefits
arenaflex offers a competitive salary and benefits package, including health insurance, 401(k) retirement plan, and paid time off. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range.
Job Location
This position is located in Raynham, MA, and you'll be expected to work at stores within a 30-mile radius of store # 721130, located at: 50 Ryan Drive Raynham, MA 02767.
Application Process
Our application process includes: 1. Online Application: Please submit your application through our website. 2. Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. 3. In-Store Interview: Top candidates will be invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal. We look forward to hearing from you and exploring how you can contribute to our mission at arenaflex! Apply for this job