Experienced Bilingual Customer Experience Representative – French/Spanish Speakers – Call Center

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of innovative solutions, we're committed to empowering our team members to grow, learn, and thrive in a dynamic and supportive environment. We're now seeking an experienced Bilingual Customer Experience Representative to join our Phenomenal team in Jupiter, Florida.

About arenaflex

arenaflex is a forward-thinking company that has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale, and banking sectors through in-depth consultations, ensuring every security need is met and exceeded every step of the way. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry.

Job Description

As a Bilingual Customer Experience Representative, you will play a pivotal role in providing the highest quality customer experience to our clients. You will be responsible for identifying customers' needs, clarifying information, and providing direct support or guidance toward resolution. You will also tackle a variety of problems in technical systems with skill and accuracy, creating cases for all calls and emails received, and entering the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalated to the appropriate next level.

Responsibilities

* Identify customers' needs, clarify information, provide direct support or guidance toward resolution

• Tackle a variety of problems in technical systems with skill and accuracy
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalated to the appropriate next level
• Willingness and Ability to be cross-trained in other areas of the department
• Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

Qualifications

* High school diploma or equivalent

• Minimum of two (2) years of work experience in a Technical Customer Service Call Center
• Stable work history must demonstrate each of the following:

+ Strong understanding of customer service and customer relations + Highly motivated and strong desire to learn + Ability to exercise good judgment and decision-making + Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems + Effective written and oral communication skills + Able to assess and evaluate situations effectively + Skilled in identifying critical issues quickly and accurately + Able to write informatively, clearly, and accurately + Problem-solving and analytical skills + Ability to work in a team environment

Preferred Qualifications

* Experience in a technical support role, or other technical experience

• Associate's degree in information technology, Computer Science, or a related field
• Basic understanding of software/hardware troubleshooting
• Experience in Service Now and TalkDesk
• Experience in retail cash offices

Benefits

* Medical, dental, vision, basic life, AD&D, and disability insurance

• Enrollment in our company's 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Work Environment and Company Culture

At arenaflex, we're committed to creating a dynamic and supportive work environment that fosters growth, learning, and collaboration. Our team members enjoy a range of benefits, including medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, and more. We're proud of our Phenomenal team culture, which values diversity, inclusion, and respect for all individuals.

Compensation and Perks

* Starting rate at $18.00 per hour for bilingual French/Spanish speaking representatives

• Remote work possible after successfully completing 45 days in-office training (Jupiter, Florida) and meeting required metrics with occasional in-office meetings/trainings
• Initial training will be in Jupiter, Florida

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law. Apply for this job