Experienced Bilingual Customer Service Representative – Delivering Exceptional Experiences for arenaflex Customers
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Bilingual Customer Service Representative, you'll play a vital role in helping us achieve this goal. If you're a people person with a passion for delivering legendary service, we want to hear from you!
About arenaflex
arenaflex is a family-owned company that's been a leading distributor of shipping, industrial, and packaging materials in North America for over three decades. With over 9,000 employees across 13 locations, we're committed to providing our customers with the best possible service and products. Our company culture is built on the values of teamwork, innovation, and customer satisfaction.
Job Summary
As a Bilingual Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with colleagues to resolve customer issues and provide legendary service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
- Bilingual (English / Spanish) - fluent in both verbal and written forms
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths
Work Environment and Company Culture
* Our Texas Branch is located at 2600 Rental Car Drive, DFW Airport, TX 75261
- We're a drug-free workplace and an EEO/AA Employer/Vet/Disabled
- Our company culture is built on the values of teamwork, innovation, and customer satisfaction
- We're committed to providing our employees with a safe and healthy work environment
Career Growth Opportunities and Learning Benefits
* We're a growing company with new career opportunities and job stability you can count on
- We'll provide you with the training and resources you need to succeed in your role
- You'll have the opportunity to learn and grow with our company, developing new skills and taking on new challenges
Compensation and Perks
* Pay from $25 to $29 per hour with significant growth and earning potential!
- Includes $2 Shift Differential
- We offer a comprehensive benefits package, including health insurance, 401(k), and paid time off
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to become a part of our team and start delivering legendary service to our customers. Apply for the job now! Apply for this job Apply for this job