Experienced Customer Support Associate - Work from Home - Leavenworth, KS
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Support Associate, you'll play a vital role in helping us achieve this goal by providing top-notch support to our clients' customers. If you're a motivated and customer-focused individual who thrives in a fast-paced, dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a leading customer contact center that's dedicated to helping our clients succeed in their industries. We're a fun, laid-back organization that's committed to providing opportunities for personal and professional growth. Our innovative approach to customer support has earned us a reputation as a trusted partner for some of the most recognized companies in their fields.
Position Description
We're seeking At-Home Contact Center Specialists who are available to work Full-time or Part-time. As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services that our clients offer through outbound and inbound calls. This may include appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. Your professionalism and excellent communication skills will be essential in delivering a positive experience for our clients' customers.
Key Responsibilities
* Qualify callers for programs, products, or services through outbound and inbound calls
- Provide exceptional customer support and resolve issues in a timely and professional manner
- Meet or exceed performance metrics and quality standards
- Collaborate with team members to achieve shared goals and objectives
- Stay up-to-date on product knowledge and industry trends
- Participate in ongoing training and development to improve skills and knowledge
Requirements
* High School Diploma or GED is required
- Great verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once nesting period is complete
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- Must have a desk/workstation in a quiet workspace
- Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
Benefits
* Remote work
- Remote training
- For Full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment
What We Offer
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Ongoing training and development to improve skills and knowledge
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application online through our website. We're an equal opportunity employer and welcome applications from qualified candidates who share our commitment to excellence.
Location
Leavenworth, KS
Expected Salary
$10.00 per hour ($7.25 per hour during training)
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