Experienced Japanese Customer Service Senior Representative – Global Health Benefits Team

At arenaflex, we're dedicated to helping people improve their health, well-being, and sense of security. As a global health service company, we're seeking experienced, compassionate, and empathetic Japanese speaking Customer Service Senior Representatives to join our team. In this pivotal role, you'll effectively handle inquiries from customers, clients, or providers received domestically and internationally via phone and e-mail in a "real-time" contact center environment. As a representative of arenaflex, you'll be the face of our company, and our people make all the difference in our success.

About arenaflex

arenaflex is a global health service company dedicated to helping people improve their health, well-being, and sense of security. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Responsibilities

As a Japanese Customer Service Senior Representative, you'll be responsible for:

• Receiving requests by email or telephone regarding insurance claims/policies while operating on multiple computer applications.
• Responding to inquiries from policy holders, providers, and/or others for information and assistance.
• Performing research to respond to inquiries and interpreting policy provisions to determine the most effective response.
• Mailing or routing claim forms and supporting documentation to various units for final processing.
• Independently responding to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
• Seeking assistance with complex customer service issues.
• Understanding and interpreting policy provisions.
• Performing research to respond to inquiries and interpreting policy provisions to determine the most effective response using established departmental procedures, HIPAA regulations, and corporate policies.

Qualifications

To be successful in this role, you'll need:

• Strong proficiency in both speaking and writing Japanese.
• Strong proficiency in speaking English.
• High School Diploma or equivalent required; associate or bachelor's degree preferred.
• 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus.
• Intermediate proficiency in Microsoft Office Suite.
• High-level capacity to multitask independently and on a computer.
• Knowledge of Medical Terminology a plus.
• Excellent written and oral communication skills.
• Ability to perform in a high-volume, fast-paced call center environment.
• Proven ability to work independently as well as a productive member of a team.
• Exceptional organizational and time-management focus.

Skills and Competencies

To succeed in this role, you'll need to possess:

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Japanese Customer Service Senior Representative, you'll have opportunities to:

• Develop your skills and knowledge in customer service, insurance, and healthcare.
• Work with a diverse team of professionals from around the world.
• Participate in training and development programs to enhance your skills and knowledge.
• Take on new challenges and responsibilities as you grow and develop in your career.
• Enjoy a comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs.

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on:

• Collaboration and teamwork.
• Innovation and creativity.
• Customer focus and satisfaction.
• Continuous learning and development.
• Diversity and inclusion.

Compensation, Perks, and Benefits

As a Japanese Customer Service Senior Representative, you'll enjoy:

• An hourly rate of $17.98 - $26 USD, depending on relevant factors, including experience and geographic location.
• Eligibility to participate in an annual bonus plan.
• Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) with company match.
• Company-paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year and paid holidays.

How to Apply

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

Reasonable Accommodation

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Tobacco-Free Policy

arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified Applicants with Criminal Histories

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Apply for this job