Experienced Healthcare Customer Service Representative-Onsite – Delivering Exceptional Patient Experience
At arenaflex, we're passionate about revolutionizing the way healthcare services are delivered. As a global leader in digital business services, we're committed to making a meaningful impact on people's lives. Our team of inspired and passionate professionals is dedicated to providing exceptional patient experiences, and we're looking for talented individuals like you to join our mission.
About arenaflex
arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with arenaflex
As a valued member of our team, you'll enjoy a range of benefits that will enhance your career and personal life. These include:
- Paid Training to help you develop your skills and expertise
- Competitive Wages that reflect your value to our organization
- Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and security
- Paid Time Off to recharge and pursue your passions
- Employee wellness and engagement programs to support your physical and mental health
- Opportunities for career growth and advancement in a dynamic and supportive environment
TP and You
At arenaflex, we believe that our employees are the key to our success. We're committed to creating a culture that values and supports our team members, enabling them to bring their best selves to work every day. As a Customer Service Representative, you'll play a vital role in delivering exceptional patient experiences, working collaboratively with our team to find innovative solutions to complex problems.
Responsibilities
As a Customer Service Representative, your main responsibility will be to connect with patients via phone, email, chat, and social media to resolve their questions or concerns. Your duties will include:
- Calmly attempting to resolve and de-escalate any issues that may arise
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling when required
Qualifications
We're looking for fearless individuals who are inspired to deliver exceptional patient experiences. To be considered for this role, you'll need:
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience (preferred)
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Possession of a home state Life and Health Insurance License
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Be Part of Our arenaflex Family
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, committed to providing a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity.
Expected Salary
The expected salary for this role is competitive and reflects the value that we place on our employees.
Location
This position will be based on-site at our McAllen, Texas location.
Apply Now!
If you're passionate about delivering exceptional patient experiences and want to join a dynamic and supportive team, apply now! Apply for this job