Experienced Customer Support Associate – Work from Home – Leawood, KS
At arenaflex, we're on a mission to revolutionize the way we connect with our customers, and we're looking for talented individuals to join our team as Customer Support Associates. As a key member of our customer contact center, you'll play a vital role in delivering exceptional support experiences to our clients' customers. If you're passionate about providing top-notch service, working in a dynamic environment, and advancing your career, we want to hear from you!
About arenaflex
arenaflex is a leading customer contact center that offers a unique blend of innovation, flexibility, and growth opportunities. Our team is dedicated to providing exceptional support experiences to our clients' customers, and we're committed to helping our employees advance their careers. With a fun, laid-back environment and a focus on personal and professional growth, arenaflex is the perfect place to launch or continue your career.
Position Description
As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. Your primary goal will be to provide exceptional support experiences to our clients' customers, ensuring that their needs are met and exceeded. You'll work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!
Key Responsibilities
* Qualify callers for programs, products, or services offered by our clients through outbound and inbound calls
- Provide exceptional support experiences to our clients' customers, ensuring that their needs are met and exceeded
- Work with a variety of clients, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting
- Develop and maintain product knowledge to effectively support our clients' customers
- Collaborate with our team to achieve sales and customer satisfaction goals
- Participate in ongoing training and development to stay up-to-date on industry trends and best practices
Requirements
* High School Diploma or GED is required
- Great verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- Must have a desk/workstation in a quiet workspace
- Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
Benefits
* Remote work
- Remote training
- For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment
What We Offer
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Ongoing training and development to stay up-to-date on industry trends and best practices
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about providing exceptional support experiences and advancing your career, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further. arenaflex is an Equal Opportunity Employer, and we welcome applications from diverse candidates.
Apply Now!
Apply for the job now! Apply for this job Apply for this job