Experienced Customer Support Associate - Work from Home - Lenexa, KS
At arenaflex, we're on a mission to revolutionize the customer support experience by providing top-notch service to our clients and their customers. As a Customer Support Associate, you'll play a vital role in delivering exceptional support and ensuring our clients' customers have a seamless experience. If you're passionate about providing world-class support, working in a dynamic environment, and growing your career, we want to hear from you!
About arenaflex
arenaflex is a cutting-edge customer contact center that's dedicated to providing innovative solutions to our clients. We're a fun, laid-back environment that's committed to helping our employees grow both personally and professionally. Our team is passionate about delivering exceptional support, and we're looking for like-minded individuals to join our ranks.
Position Description
We're seeking highly motivated and customer-focused individuals to join our team as At-Home Contact Center Specialists. As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. This may include appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. You'll work with some of the most recognized companies in their industries, so professionalism and excellent communication skills are a must!
Key Responsibilities
* Qualify callers for programs, products, or services offered by our clients
- Conduct outbound and inbound calls to schedule appointments, qualify leads, and recruit patients
- Provide exceptional customer support and resolve issues in a timely and professional manner
- Meet or exceed performance metrics and productivity standards
- Collaborate with team members to achieve shared goals and objectives
- Participate in ongoing training and development to enhance skills and knowledge
Requirements
* High School Diploma or GED is required
- Great verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once nesting period is complete
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- Must have a desk/workstation in a quiet workspace
- Must be able to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)
Benefits
* Remote work
- Remote training
- For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment
What We Offer
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Ongoing training and development to enhance skills and knowledge
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer support and growing your career, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further. arenaflex is an Equal Opportunity Employer, and we welcome applications from diverse candidates.
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