Chief Risk Officer

About the position At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who:

• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions. Job Description: About Pitney Bowes Bank For more than 100 years, Pitney Bowes has grown alongside small and large businesses, evolving our products and services to meet their changing needs. Pitney Bowes Bank plays a critical role in this mission by providing payment solutions, working capital financing, equipment lending and leasing, and structured financing solutions. As an FDIC‑insured institution, the Bank is positioned to help our customers run and scale smartly. You Are A seasoned, strategic risk and compliance executive who thrives in a fast‑paced, collaborative environment and is driven to make meaningful impact. You bring deep expertise in enterprise risk, compliance, internal controls, and regulatory engagement. You excel at building strong governance structures, influencing senior leaders, and ensuring the Bank operates safely, soundly, and in full compliance with applicable laws and regulatory standards. As the Chief Risk Officer, you will work across the Bank and Pitney Bowes leadership to identify, assess, and mitigate risks that impact the Bank’s safety and soundness. You will serve as the primary liaison with State and Federal regulators, lead regulatory exams, oversee mitigation of findings, and report directly to the PB Bank CEO and President as a member of the Bank Leadership Team.

Responsibilities

• Leadership & Strategy Partner with executive management to drive, influence, and collaborate on business objectives, risk strategy, and overall company goals.
• Develop foresight capabilities by monitoring industry trends, regulatory developments, and emerging risks, providing insight to leadership.
• Regulatory Compliance Establish the Bank’s Compliance and AML Programs to ensure adherence to all applicable regulatory requirements and standards.
• Respond to regulatory inquiries, audits, and enforcement actions, and brief leadership and the Board on emerging regulatory developments and their impact.
• Risk Management Framework Define and execute the Bank’s Risk Management Framework, including risk identification, assessment, management, monitoring, and reporting.
• Evaluate, document, and analyze current‑state risk management capabilities and recommend enhancements.
• Interact with regulatory bodies and internal/external audit on matters related to the risk management framework and internal controls.
• Risk Assessment Develop and articulate a dynamic, forward‑looking risk assessment of borrowers, transactions, competitive threats, and industry factors.
• Ensure a system‑wide view of interconnected risks, including interest rate, liquidity, operational, credit, reputational, and regulatory risk.
• Governance, Reporting & Oversight Lead the development and maturity of an effective governance structure, including committee charters, content structure, and meeting cadence.
• Ensure risk management policies and strategies comply with regulatory standards and organizational imperatives.
• Compile, assess, and report risk information to the Bank Risk Management Committee, Bank Board, and other key stakeholders.
• Program & Process Development Establish comprehensive enterprise and operational risk management processes and reporting for senior leadership.
• Partner with functional leaders to ensure processes, risks, and controls support regulatory compliance and strong risk management.
• Lead the continued development of the Internal Controls Program, including: Risk identification and inventory, control design and effectiveness, monitoring, and adherence testing.
• Issue and risk prioritization and tracking (self‑identified, audit, regulatory).
• Risk mitigation planning, investments, and risk advisory, including risk acceptance criteria and approvals.
• Incident management framework, including response criteria, incident loss analysis, and root cause analysis.
• Control testing programs, reporting, and issue identification.
• Training & Education Develop and maintain comprehensive training materials covering regulatory requirements, ethical conduct, and company policies.
• Implement periodic training sessions, workshops, and e‑learning modules tailored to different roles, including assessments to measure effectiveness and awareness.
• Monitoring & Internal Controls Establish and maintain internal monitoring systems to detect and prevent compliance violations.
• Conduct routine compliance audits and self‑assessments, implementing real‑time tracking and reporting tools for transparency.
• Ensure robust monitoring and reporting of Bank‑owned and third‑party (including affiliate) processes supporting regulatory adherence.

Requirements

• 15+ years of experience in Compliance and Operational Risk, including leadership roles in operations, Internal Audit, Enterprise Risk Management, or Compliance.
• Extensive knowledge of approaches used to measure and manage Operational, Financial, and Strategic Risk, including risk governance frameworks.
• Strong knowledge of state and federal laws and compliance standards.
• Strong product knowledge across a diverse range of financial services offerings.
• Deep expertise in internal controls frameworks such as SOX, COSO, FDICIA, or similar.
• Must be legally authorized to work in the US.

Nice-to-haves

• Certifications such as CRCM or CAMS are a plus.

Benefits

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

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