Experienced Customer Service Representative – Remote Call Center Support for Medicaid Members
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join arenaflex's dynamic team of customer service representatives as a Remote Call Center Support Specialist for Medicaid Members. As a key member of our team, you will play a vital role in providing top-notch support to Medicaid program recipients and affiliates, ensuring their needs are met with empathy, understanding, and a commitment to excellence.
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we take pride in fostering a culture where individuality is valued and respected. With a focus on innovation, collaboration, and continuous learning, we empower our team members to grow professionally and personally, making a real impact in the lives of our clients and the communities we serve.
The Role
As a Remote Call Center Support Specialist for Medicaid Members, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:
- Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately documenting enrollment requests and status changes
- Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
- Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
To succeed in this role, you will need:
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background check required
- Must reside within 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
What We Offer
As a valued member of our team, you can expect:
- Competitive hourly rate of $18.00 per hour
- Paid training with equipment provided
- Full-time schedule (40 hours a week)
- Career growth opportunities
- PerkSpot employee discount program
- Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
Work Environment and Culture
arenaflex is committed to creating a positive, employee-friendly culture where our team members can thrive. Our remote work environment allows for flexibility and work-life balance, while our collaborative team culture fosters open communication, innovation, and continuous learning. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels welcome and empowered to contribute.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our team of dedicated professionals who are making a real difference in the lives of our clients and the communities we serve.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Individuals with Disabilities
arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require an accommodation to apply for or compete for employment with arenaflex, please submit your request through our website or contact our HR department directly.
Pay Transparency Laws
arenaflex complies with pay transparency laws in some locations, which require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive, and arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. Apply for this job