Experienced Work from Home Customer Service Representative – Inbound, Billing & Customer Support Calls
Join arenaflex, a leading provider of innovative staffing solutions, as a Work from Home Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and resolving billing and customer support issues. This is an exciting opportunity to work from the comfort of your own home, with the flexibility to choose your own schedule and clients.
About arenaflex
arenaflex is a dynamic and forward-thinking company that is revolutionizing the staffing industry. We partner with top clients to provide them with high-quality talent, and we are committed to delivering exceptional results. Our team is passionate about helping our clients succeed, and we are always looking for talented individuals to join our team.
What to Expect
As a Work from Home Customer Service Representative, you will be responsible for:
- Handling inbound calls from customers, responding to their inquiries, and resolving their issues in a timely and professional manner
- Determining the offerings that customers are missing and making upgrade and add-on service recommendations
- Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
- Coding sales accurately and completely
- Working with a variety of clients, each with their own unique needs and requirements
What it Takes to Succeed
To be successful in this role, you will need to possess the following qualities and capabilities:
- Familiarity with company processes and policies
- Clear, confident, and professional communication skills to build trust and rapport with customers
- Understanding of "client call flow"
- Quick-thinking management of client needs
- Assertiveness to promote additional products and services
- Empathy and a sincere desire to assist and prioritize the customer
- Tenacity to understand and deliver on customers' needs
Education and Experience
* No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss
- Previous customer service experience is a plus, but not required
- Strong communication and problem-solving skills are essential
Technical Requirements
* A computer with a separate monitor is recommended
- Dual boot machines, Netbooks, and Tablets are prohibited from use
- All-in-One computers are not currently compatible with any client programs
- CPU Speed: Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better
- Hard Drive: 20 GB or more of available space
- Memory: 4 GB of RAM or better
- Operating System: Windows 7 or Windows 10
- Standard Connection and Speed: Hard-wired connection (no wireless) with a minimum of 10 mbps download and 3 mbps upload
- Monitor Recommendations: 1280 x 1024 (SXGA) screen resolution or 1920 x 1080 (Full HD or 1080p)
- Mac Requirements: Macs must have an Ethernet port, and Boot Camp and a licensed version of Windows must be installed
Accessories, Software, and Internet/Phone Service Providers
* USB headset with microphone (required for Certification)
- Logitech, Plantronics, Microsoft, or similar brands recommended
- Internet Explorer 8, 9, 10, or 11 on Windows 7, 8, or 10
- Mozilla Firefox or Chrome for Windows (optional)
- Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10
- Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection
- Hard-wired land line telephone service
Benefits
* Work from home
- Determine your own work schedule
- Scalable income opportunity
Expected Salary
* $11 - $17 per hour
Location
* Dayton, OH
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding opportunity, please apply now. arenaflex is an equal opportunities employer, and we welcome applications from all qualified candidates. Apply for the job now! Apply for this job Apply for this job