Business Analyst - Legal - Nightshift

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Business Analyst

Location: Colombia

About the Role

We are looking for a Business Analyst to join our team supporting tooling used by legal specialists. This role will ensure proper alignment between business needs and technical solutions. The Business Analyst will gather and analyze stakeholder requirements, document processes, define clear user stories, and work with delivery teams to ensure delivered solutions meet business goals.

Key Responsibilities

• Requirement Translation: Partner directly with users to translate user goals and needs into requirements for the delivery team.

• Documentation: Write clear user stories, acceptance criteria, and process maps.

• Backlog Management: Help prioritize the backlog and define release scope in collaboration with the Product Manager.

• Quality Assurance: Work with the team to create test cases, support User Acceptance Testing (UAT), and validate deliveries.

• Process Mapping: Map processes and perform impact analysis for changes and integrations.

• Traceability & Guides: Maintain requirements traceability, user guides, and release notes.

• Feedback Loops: Monitor feature adoption and gather feedback for continuous improvements.

• Workflow Optimization: Support process improvements by identifying workflow gaps and recommending solutions.

• Compliance & Privacy: Ensure sensitive information is handled securely and in compliance with company privacy policies.

• Strategic Input: Document user needs to contribute to system improvements by partnering with the Product Manager on future requirements.

About You

Qualifications & Skills

• Experience: 8+ years of experience in business analysis or a relevant field.

• Problem Solving: Strong skills with the ability to identify process gaps and opportunities for improvement.

• Organization: Excellent organizational skills and high attention to detail.

• Communication: Excellent written and verbal communication skills; ability to bridge the gap between business and engineering.

• Time Management: Ability to prioritize multiple tasks and meet tight deadlines.

• Confidentiality: Experience working with sensitive or confidential information is a plus.

• Domain Knowledge: Familiarity with legal processes, privacy, or compliance regulations is preferred but not required.

.Monks Technology Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment.

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About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.