Talent Coordinator
This is a remote position.
WorkBetterNow® specializes in connecting talented professionals from Latin America and the Caribbean with U.S.-based companies. Our mission is to bridge the gap between exceptional professionals in the region and international opportunities. As we continue to grow, we are expanding our marketing team to scale our paid acquisition efforts. The Talent Coordinator (TC) is responsible for onboarding, coaching, and supporting WBN Certified Professionals (CPs) to maximize their effectiveness and job satisfaction. You will identify and resolve issues early, and collaborate closely with WBN Talent Partners to align talent success with client goals. The salary for this role is $1300/month.Key Responsibilities:
- Onboarding & Engagement: Facilitate smooth onboarding for new CPs including orientation and client introductions.
- Coaching & Development: Conduct regular check-ins and coaching sessions to assess and improve CP performance, communication, and career growth. Collaborate with L&D to address skill gaps.
- Red Flag Identification & Issue Resolution: Monitor CP-client health metrics and feedback to detect issues early; investigate concerns; implement timely solutions to improve retention and satisfaction.
- Offboarding: Manage structured offboarding processes and document insights to inform retention strategies.
- Collaboration & Communication: Maintain thorough documentation in HubSpot, provide reports on CP performance and trends, and work closely with Talent Partners.
Requirements
- Minimum 2 years of experience in talent management, coaching, or related roles.
- Strong communication and interpersonal skills to build trust and rapport.
- Proficiency in HubSpot, Microsoft Teams/Elements, and collaboration tools.
- Ability to analyze performance data and develop actionable improvement plans.
- Professionalism and discretion in handling sensitive situations.
- Proactive and accountable mindset with an AI-first orientation to improve processes.
- Proficient English communication skills (C1 or C2 level).
Preferred (Nice-to-Have):
- Experience working remotely with a conducive work-from-home environment.
- Familiarity with Microsoft 365 tools (Excel, Outlook, Word).
Key Performance Indicators (KPIs):
- CP-client health scores
- Completion rate of Success Talks and coaching sessions
- CP engagement and retention rates
- Number and resolution rate of Red Flag cases
- Quality and consistency of HubSpot documentation
- Processor: Intel 11th Gen (or equivalent AMD Ryzen 5000 series) for Windows users and M2 for Macs
- RAM: 16 GB minimum
- 25 - 50 Mbps Internet Speed (Min)
- USB headset with noise-canceling (ideally)
Benefits
Benefits & Perks Work-Life Balance- 100% remote work — enjoy the comfort and flexibility of working from home
- 18 paid vacation days + U.S. federal holidays
- Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year)