Senior Manager - Telecom

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Requirements: • Day- to – day PBX technical support (MACs, Voice Mail, Call Accounting, ACD reporting) • ACD Call flow application programming of splits, vectors, and trunking • On-site hardware support for Avaya ACD/PBX and Predictive Dialer’s, Verint Impact 360, circuits, multiplexers and CSU/DSU’s, and other servers / equipment in the SLC data room • Second level corporate problem escalation for Avaya ACD/PBX, Predictive Dialer, Verint Impact 360, Voice/Data network circuits, call analysis/investigation • Ongoing assessment of Avaya ACD/PBX, Predictive Dialer, Verint Impact 360, including assisting the Telecom Manager with planning, upgrades, design, capacity monitoring, programming and documentation support • Voice systems troubleshooting, installs, moves and changes • Assist with voice network design, planning and support • Assist with ACD Call Center hardware/software design and support • Escalation and resource of additional vendor labor support when necessary Qualifications: • Dynamic and dependable • Ability to work under high pressure • Excellent interpersonal and communication skills • Integrity and drive • Energetic and Enthusiastic • Prompt and fast paced • Bachelor’s in Computer Science • 5 – 7 Year experience in PBX Administration • Experience with Avaya G3R/Si, 8700, 8300, G700, Intuity, Audix, CMS, Definity • Broad background in Avaya IP Telephony (Media Servers & Media Gateway)

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.