Certification Program Supervisor

Certification Program Supervisor (US Remote)

FoodChain ID is seeking a Certification Program Supervisor to lead and support a team of Certification Specialists within our organic certification program. This role is ideal for a motivated professional with strong expertise in USDA Organic standards, a passion for team leadership, and a drive for operational excellence.

About the Role

As a Certification Program Supervisor, you will oversee daily certification operations, ensuring high-quality service delivery and compliance with USDA National Organic Program (NOP) standards. You will play a key role in mentoring staff, improving processes, and collaborating cross-functionally to support both team success and client satisfaction.

Key Responsibilities

• Lead, supervise, and develop a team of Certification Specialists, including hiring, training, performance management, and ongoing coaching

• Oversee certification workflows, approve certification decisions, assign client accounts, and ensure compliance with operational procedures and NOP standards

• Monitor team performance through audits, metrics, and reporting, and drive continuous improvement in quality and efficiency

• Collaborate cross-functionally with Customer Success, Finance, and internal leadership to resolve client issues and support program operations

• Support departmental initiatives including process improvements, team alignment meetings, accreditation audits, and management of key client accounts

Qualifications

• Bachelor’s degree in agriculture, food science, or a related scientific field

• Minimum of 5 years’ experience with USDA National Organic Program (NOP) standards and certification processes
• Must have experience with Livestock and Organic Crop Production

• Demonstrated expertise in organic production, handling, and regulatory compliance

• Prior supervisory or team leadership experience, including mentoring and performance management

• Strong organizational skills with the ability to manage multiple priorities

• Excellent written and verbal communication skills, with the ability to explain complex technical concepts

• Proficiency in Microsoft Office (Outlook, Word, Excel) and database systems

Why Join FoodChain ID?

At FoodChain ID, you’ll be part of a mission-driven organization committed to integrity, safety, and transparency in the global food supply. We offer a collaborative, high-performance environment where your expertise and leadership make a real impact.

• Competitive salary and comprehensive benefits package

• Work with global brands shaping the future of food

• Be part of a mission-driven organization improving food safety and transparency worldwide

• Join a high-performance culture that values structure, accountability, and results

• Collaborate with subject matter experts across regulatory, certification, and sustainability domains

• Grow your career within a company serving 30,000+ clients globally

• Initial basic training on policies, forms, files, web-system, etc.

• Standards training as appropriate (NOP, etc.)
• Monitored training period as needed to demonstrate competence.

• All certification review personnel continuously maintain adequate knowledge and skills in the current USDA organic standards, certification and compliance processes, traceability audits, mass-balance audits, and practices applicable to the type, volume, and range of review activities assigned.
• Certification review personnel with less than one year of certification review experience must complete at least 50 hours of training within their first year performing certification review.
• Certification review personnel with one or more years of certification review experience must annually complete at least 10 hours of training if conducting certification review related to one area of operation and an additional 5 hours of training for each additional area of operation.
• Attendance at ACA/NOP Annual Meeting and review of all notifications of industry updates.
• Attendance of update meetings and review of all notifications of industry updates.
• Attendance of Annual OC Training Seminar.
• Attendance of any additional trainings as deemed necessary.

FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at [email protected].