Associate Vice President - Strategic Relations

Who WE are

RailPros is the premier provider of engineering and diversified safety services to America’s rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers’ challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people-first organization, we prioritize the well-being and growth of our employees, fostering a culture of caring and support. We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services – we are constantly innovating and staying abreast of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!

Job Summary

The Associate Vice President - Strategic Relations is responsible for managing the accounts of our valued freight railroad clients, and other geographically connected accounts for the company. The Associate Vice President - Strategic Relations will focus on growing our service offerings, particularly contract railroad flagging, engineering services, public project management, real estate permitting, and utility observation. This position also acts as a liaison between company executives and management and the management team of freight clients.

Essential Duties & Responsibilities

• Create and execute a business plan to increase utilization of RailPros’ services in the freight railroad market • Identify, develop, and maintain positive relationships with key account stakeholders at all levels within the assigned client(s) • Maintain a high level of visibility in the field, meeting representatives at job sites and field offices • Identify areas for improvement in the customer experience and work with RailPros staff to align service, communication, and technology strategies to satisfy our Service Excellence goal • Identify revenue opportunities within the assigned client(s) and participate in creating solutions that align with our existing or new service offerings • Act as liaison for internal and external communications between client(s) and RailPros • Assist with developing new flagging projects and/or other service offerings, including but not limited to project development, internal and external communication, pilot programs and support and service issues • Coordinate and develop marketing and advertising campaigns geared toward client needs • Participate in creating and presenting marketing material to key client stakeholders • Assist with the identification and resolution of any service-related issues or concerns • Ensure reporting and communication is frequent and bi-directional between the client and RailPros teams

• Attend industry events to attract new customers and strengthen relationships with current ones.

• Other duties as assigned or required to meet business needs