Kaitohutohu Matua Taitōkai me te Tūkino Whānau | Family & Sexual Harm Senior Advisor

To tatou tikanga | Our Culture

Our kaimahi (employees) are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa (Whakarongorau) is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.

Ko wai mātou | About us

Whakarongorau, a social enterprise, is a virtual health and social services organisation with a proven record of connecting people seamlessly with care when they need it. Whakarongorau aims to be there when face to face health and social services cannot, providing consistent, clinically supported access to services for those in need or when people are unable to access other options due to location, time of day, financial or cultural barriers.

Mō tēnei tūranga - About the role

This role provides support via various helplines (Shine, Family Violence, Elder Abuse, NZDF4U, Family Services Directory, and Safe to Talk/Kōrero mai ka ora) operating 7 days a week, including holidays. We encourage applicants with experience in Kaupapa Māori or Māori models of care.

The role is located in Auckland, Wellington, or Christchurch offices, but we're open to discussing Work From Home or hybrid options for experienced candidates. Full-time or part-time applicants are welcome.

Ngā haepapa matua - Key responsibilities

• Risk assessment followed by appropriate safety planning and referrals
• Providing non-judgemental support and psychoeducation within the context of family and sexual harm
• Engaging with callers using multiple communication channels such as phone, email, SMS and online chat
• Supporting callers when they are experiencing a high-risk situation
• Communicating with external agencies (including emergency services)
• Accurate documentation of notes and relevant information on various databases
• Supporting other team members in the Family and Sexual Harm Team during risk calls / risk engagements and providing de-briefing support where needed
• Participating in quality improvement and service developments to ensure effective and safe service delivery
• Supporting the Family and Sexual Harm team and providing overflow support as required
• Required to be able to answer calls, emails, SMS and online chat for our other Family and Sexual harm services

Mōu ake - About you

You’re here for meaningful mahi, supporting people impacted by family and sexual harm when it matters most. You bring trauma‑informed practice, excellent listening skills, and steady decision-making, with the ability to assess, respond to risk, and connect people to the right next step. You’re comfortable working across telehealth channels (phone, text, email and web chat) and across a 24/7 roster, and you show up with care for both service users and your team.

Ōu wheako ōu mātauranga hoki - Qualifications and experience

• 1-2 years studying towards qualification (ideally, completed or working towards Bachelor’s Degree in relevant field) and/or 3 years work experience in relevant field e.g. counselling, addictions, nursing, psychology, psychotherapy and social work
• Experience of supervision or coaching
• Working towards registration with a relevant body within the Mental Health and Addictions field
• Ideally, six months experience working in Telehealth or similar role, e.g. Helplines / eTherapy/F2F counselling or Therapy

Ō mātou uara - Our values

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder