Lock Desk Analyst

LoanPeople is a mortgage company headquartered in Austin, TX, seeking a Lock Desk Analyst to manage the mortgage rate lock pipeline. The role involves processing rate lock requests, ensuring compliance, and mitigating financial risk while coordinating with various stakeholders.

Responsibilities

• Pipeline Management: Review and process incoming rate lock requests, ensuring accuracy in the Loan Origination System (Byte) and Product & Pricing Engines (PPE)
• Rate Lock Administration: Execute, extend, modify, and cancel rate locks while adhering to company and investor guidelines
• Investor Coordination: Confirm loan pricing and eligibility, ensuring that locked loans are properly registered with secondary market investors
• Risk Mitigation & Compliance: Monitor market movements to adjust rate sheets, identify, and escalate risks related to lock expiration and pipeline fallout
• Communication: Act as the primary contact for loan officers, processors, and underwriters regarding rate inquiries and lock status
• Reporting: Perform daily reconciliations and generate reports for management regarding lock desk performance

Skills

• Optimal Blue Experience
• Minimum 1–3+ years in the mortgage industry, preferably in secondary marketing or a similar analytical role
• Strong proficiency in Microsoft Office (Outlook, Word, Excel) and Adobe Acrobat, navigating the internet, and generally tech savvy
• Demonstrated track record of effective, proactive, and precise verbal and written communication
• Demonstrated ability to follow checklists and procedures and produce accurate work
• Detail oriented, organized, and able to prioritize, multi-task, manage time, problem solve, and work independently in a fast-paced environment
• Analytical Skills: Ability to analyze data to ensure accuracy and identify discrepancies in pricing or loan data
• Exceptional customer service skills
• Good judgment and the ability to handle confidential information
• Professional, friendly, courteous, positive, collaborative, and client-centric spirit that embraces diversity and inclusion
• Strong communication, time management, and the ability to work under tight deadlines
• Knowledge or experience with Byte LOS

Benefits

• Health insurance
• 401(k)
• Paid time off

Company Overview