Customer Service Rep II
NeighborHealth is one of the largest community health centers in the country, serving the greater Boston area with a commitment to health and well-being. They are seeking a friendly and hard-working Contact Center Representative who will utilize superior customer service skills to assist patients by answering calls, scheduling appointments, and coordinating information for clinical departments.
Responsibilities
- Schedule, reschedule, and cancel appointments
- Document clear and concise messages and route appropriately
- Appropriately transfers calls to other departments when required
- Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information
- Process refill requests accurately and effectively, according to guidelines
- Conduct outreach calls on behalf of clinical departments
Skills
- HS Diploma/GED required
- Excellent written and verbal communication, judgment and problem solving skills
- Minimum of 1 year customer service, administrative, or call center experience
- Bilingual fluency Spanish/English required
- Knowledge of medical terminology and experience working with electronic medical record technology a plus
- Proficient in Microsoft Office Suite
Company Overview