[Remote] Customer Service Consultant Richmond (Remote)

Note: The job is a remote job and is open to candidates in USA. CarMax is the nation’s largest retailer of used cars, and they are seeking a Customer Service Consultant to enhance the customer experience during the car buying journey. The role involves connecting with customers, guiding them through the purchasing process, and ensuring a seamless transition from online to in-store service.

Responsibilities

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentor others as your skillset expands
• Achieve sales targets while providing an iconic customer experience
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license

Skills

• Sales and customer service experience, in an area such as retail, is preferred
• Thrive in a fast-paced sales environment
• Good listening skills and a strong customer focus
• High level of self-motivation to achieve performance goals
• Strong written and verbal communication skills
• Ability to learn and master new technologies; strong computer skills
• Open availability for shifts that may include nights, weekends, and holidays
• Must be open to shifting schedules two times per year according to needs of the business
• Hybrid role with requirement for working on site one day per week
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

Benefits

• Paid sick, vacation, and holiday time
• Up to 48 hours of sick time per year
• Between 80 hours and 200 hours per year of vacation time after a 90 day waiting period
• 6 paid scheduled holidays per year plus 1 floating holiday
• Holiday Premium Pay
• Paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc.

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