Cortico-X LLC - Service Designer

Cortico-X LLC

About Us

Cortico-X was built on a simple belief: what’s best for people is what’s best for the organization. We help leaders turn that belief into action by connecting insight, strategy, and transformation in ways that create stronger experiences and better business outcomes.

This is not consulting for consulting’s sake. Our work is designed to move organizations forward by helping them make smarter decisions, align around what matters most, and turn human understanding into real change.

We are building a different kind of firm for the AI era — one that treats human experience as a strategic advantage, not a side consideration. If that kind of work energizes you, read on.

The Opportunity

We’re looking for a Service Designer who’s more than just a designer — someone who can think like a consultant, work like a builder, and thrive in a fast-moving entrepreneurial environment. This role is perfect for someone who enjoys wearing multiple hats: designing, facilitating, strategizing, and rolling up their sleeves to make things happen.

What You'll Do

• Partner with client and internal teams to design end-to-end experiences that transform how organizations deliver value, particularly in an artificial intelligent environment
• Lead or support service design activities including journey mapping, service blueprints, experience prototyping, and opportunity framing.
• Translate research and insights into actionable strategies, roadmaps, and service concepts.
• Facilitate collaborative workshops that align cross-functional teams and clients.
• Act as a strategic consultant — advising clients, facilitating workshops, and helping teams align around a shared vision.
• Collaborate with cross-functional disciplines (business strategists, applied data, emerging technology, experience management, etc.) both within our firm, partners, and client organizations.
• Move fluidly between high-level thinking and hands-on doing — from shaping vision decks to building MVPs and operational processes.
• Contribute to shaping our young firm’s culture, tools, and methodologies as we grow.

What You'll Bring

Service & Experience Design

• Service design expertise, including designing at the systems level (beyond UI)
• Experience in service design, experience strategy, or consulting (5+ years; agency or in-house)

Consulting & Strategic Thinking

• Consulting mindset with the ability to advise clients and structure complex problems
• Clear, confident communication with executive-level stakeholders
• Ability to navigate ambiguity and shape new, undefined spaces

Collaboration & Ways of Working

• Strong cross-functional collaboration skills with internal teams and client partners
• Highly organized approach to managing timelines, stakeholders, and deliverables
• Builder mentality with willingness to contribute to both strategic and hands-on work

Communication & Facilitation

• Excellent communication, facilitation, and storytelling abilities
• Ability to translate complex ideas into compelling narratives

Industry & Environment Experience

Experience working in early-stage companies, startups, or innovation teams

Adjacent Skills & Knowledge

Familiarity with related disciplines such as:

• Data products
• AI strategy
• Experience management

Why This Role, Why Now

• A front-row seat in building a new kind of experience transformation firm.
• A collaborative, low-ego, high-performance culture.
• Opportunities to shape strategy and make a tangible impact with clients.
• Fully remote with flexible work arrangements
• Competitive compensation including base salary, performance bonuses, and strong benefits

Salary: Actual compensation is influenced by many factors including skill set, experience, and qualifications. The range of starting base pay for this role is $120,000-$135,000.

Actual compensation will vary based on skills, experience, and qualifications.

Cortico-X is an equal opportunity employer committed to building a team as diverse as the clients and communities we serve.