[Remote] Technical Support Operator - Remote
Note: The job is a remote job and is open to candidates in USA. KnownHost is a web hosting company dedicated to providing exceptional customer service. They are seeking a Technical Support Operator to assist customers via a 24/7 helpdesk, troubleshoot various web hosting issues, and ensure customer satisfaction.
Responsibilities
- Provide customers support via our 24/7 helpdesk
- Troubleshooting email delivery issues
- Troubleshooting cPanel, Plesk, and DirectAdmin related issues
- Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues
- Ensuring customer satisfaction
Skills
- Must be customer-focused, and willing to do whatever it takes to resolve customer issues
- Excellent written English
- Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols
- Must be able to work under pressure when bad stuff happens and get the job done
- Multi-tasking is a must
- Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information
- Must have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required
- MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or 'SHOW PROCESSLIST'
- Knowledge of PHP, Python, Perl, and Ruby on Rail a bonus
- Working Knowledge of Iptables firewalls (CSF, APF, etc.)
- Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc
Benefits
- Comprehensive health, dental, and vision insurance plans (US only)
- Flexible scheduling, & paid vacation benefits.
- A variety of other perks and benefits
Company Overview