Agent/Investigator, Asset Protection (NYC)

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories. The role involves executing Asset Protection initiatives across multiple store locations, supporting local management in reducing shortages, and conducting operational audits to ensure compliance with company policies.

Responsibilities

• Responsible for the execution of Asset Protection initiatives in assigned locations 2-6 stores, as well as, implementation of shortage reduction programs in high shrink location(s)
• Provide in person and remote support to local store management to meet strategic asset protection objectives
• Effectively leverage business and sales performance as a means for shortage reduction
• Complete AP and Physical Security Audits on a routine basis
• Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service Routine monthly travel to Focus Stores
• Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers
• Participate in store associate training regarding approved Asset Protection procedures and workshops
• Commit to the highest degree of professionalism, integrity and customer service
• Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with the company apprehension policies
• Execute weekly external operations within the assigned market and support other external market initiatives when applicable
• Participate in coordinated blitz efforts alongside ORC, peer retailers, and other AP Team Members (may require overnight travel)
• Initiate and support investigations related to Organized Retail Crime while partnering with immediate supervisor, Zone ORC Investigator, and local law enforcement
• Prepare case reports covering investigation and case details
• Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners
• Represent company in court proceedings related to external cases
• Initiate investigations related to internal loss, determine sources, and communicate effectively to supervisor
• Routine assessment of store operations, pre-shrink indicators, and safety compliance measures through operational audits
• Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance

Skills

• 1-2 or more years of experience in the Asset Protection field or relevant experience in retail setting
• Strong communication and interpersonal skills
• Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines
• Ability to work nights, evenings and weekends appropriate to retail business needs
• Must pass a comprehensive background investigation
• Must have a reliable means of transportation
• Must fulfill physical requirements including standing and walking
• 4-year degree preferred

Benefits

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off and one paid volunteer day per year, allowing you to give back to your community
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

Company Overview