Customer Service

Santa Monica Seafood is seeking a Customer Service representative for their Denver location, providing timely and professional support to customers. The role involves processing orders, handling customer inquiries, and ensuring effective communication across various channels.

Responsibilities

• Process all incoming order via phone or e-mail
• Procure customer orders via phone or email
• Process orders as instructed by sales team
• Directly handle and be responsible for House Accounts, as directed by Sales Manager
• Contact customer directly as needed regarding: Out of stock opportunities, Price Changes, Incoming product updates, Special and deal Opportunities, and change in delivery and service level
• Perform data entry duties as directed by Manager and/or VP Sales
• Cover sales reps vacations (Customer call) as directed by Manager
• Assist with other department duties, as directed by Manager
• Make customer end user visits with sales reps and Manager as needed and directed

Skills

• Provides timely, accurate, and professional support to customers by responding to inquiries, issues, and processing requests across multiple communication channels
• Processes orders received by telephone, personally from customer or company employee, by entering the details of the orders into the order entry platform
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer by telephone
• Enters data into system, to determine total cost for customer
• May check inventory control and notify stock control departments of orders that would deplete stock
• May compute price, and shipping charges
• May receive and check customer complaints
• May confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
• May compile statistics and prepare various reports for management
• Process all incoming order via phone or e-mail
• Procure customer orders via phone or email
• Process orders as instructed by sales team
• Directly handle and be responsible for House Accounts, as directed by Sales Manager
• Contact customer directly as needed regarding: Out of stock opportunities, Price Changes, Incoming product updates, Special and deal Opportunities, and change in delivery and service level
• Perform data entry duties as directed by Manager and/or VP Sales
• Cover sales reps vacations (Customer call) as directed by Manager
• Assist with other department duties, as directed by Manager
• Make customer end user visits with sales reps and Manager as needed and directed
• Ability to work a flexible schedule including weekends and holidays depending on demands
• Must speak, read and write fluent Spanish
• Computer skills-Outlook, Excel, and Word
• High school diploma or GED

Benefits

• Medical, Dental, Vision, Life, AD&D, Supplemental Life & Pet Insurance.
• 401k, EAP
• Vacation & Sick Time

Company Overview