[Remote] Software Onboarding & Support Specialist
Note: The job is a remote job and is open to candidates in USA. Vision Government Solutions, Inc. is looking for a Software Onboarding & Support Specialist who enjoys helping people succeed and thrives in a client-facing environment. This role focuses on training, onboarding, and supporting clients as they learn to use the software, leading training sessions, and providing high-quality support.
Responsibilities
- Lead virtual and in-person training sessions for new and existing clients
- Guide clients through onboarding, helping them understand system setup and workflows
- Create a positive, engaging training experience that builds client confidence
- Develop and maintain training materials, guides, and resources
- Represent DataScout at client meetings, conferences, and events
- Respond to client questions and provide timely, thoughtful support
- Help users work through challenges and better understand system functionality
- Document client interactions and track activity in internal systems
- Identify common questions or trends and help improve training and onboarding processes
- Work closely with internal teams to improve the overall client experience
- Assist with testing new features and providing user-focused feedback
- Support other team initiatives as needed
Skills
- Strong communication skills - both written and verbal
- Confidence leading meetings, trainings, or presentations
- Highly organized and detail-oriented
- Ability to manage multiple priorities in a fast-paced environment
- A natural problem-solver who enjoys helping others
- Experience in training, onboarding, teaching, or customer-facing roles preferred
- Experience supporting clients or users in a professional setting
- Ability to quickly learn new software and explain it clearly to others
- Self-motivated and dependable
- Comfortable working independently in a remote environment
- Positive attitude with a willingness to learn and adapt
- Familiarity with GIS, mapping, or property data
- Experience working with local government or public sector clients
Benefits
- Paid Time Off (PTO)
- Benefits including health, dental, and vision insurance
- Company-paid life insurance and long-term disability
- 401(k) with company match
Company Overview