Inside Sales /Service Writer
REIC Rentals is a nationally recognized leader in specialty and general equipment rentals, seeking a driven Inside Sales/Service Writer to join their team in Moses Lake, WA. This hybrid role involves providing customer support, managing parts inventory, and overseeing service orders to ensure operational efficiency and customer satisfaction.
Responsibilities
- Answer incoming calls, reservations, and dispatch requests
- Assist customers in person and over the phone
- Recommend safe, appropriate rental equipment
- Negotiate rental rates to maximize profitability
- Maintain accurate rental transactions and inventory counts
- Walk the yard daily to stay familiar with equipment status
- Keep the counter, showroom, and yard organized
- Take customer calls for rental equipment issues
- Create and close purchase orders
- Order parts for internal repairs
- Enter accurate parts and labor data into POR system
- Manage parts inventory, stocking levels, and pricing schedules
- Oversee parts profit margins and cost controls
- Administer manufacturer and internal warranty claims
- Ensure on-time delivery of parts and manage shipping decisions
- Conduct periodic inventory counts and manage stale inventory
- Research vendor resources and obtain parts breakdowns
Skills
- Strong customer service and sales experience
- Excellent communication and relationship-building skills
- High-level proficiency in POR system
- Mid-to-high Excel spreadsheet skills
- Strong attention to detail and organizational skills
- Clean driving record
- Innovative thinker with problem-solving ability
- Ability to assist in development and management of budgets
- A motivated, reliable team player
- Comfortable working independently with minimal supervision
- Adaptable in both retail counter and operational shop environments
- Willing to cross-train and train others in parts procedures
- Experience in equipment rental, construction, or heavy equipment environment
Benefits
- Health, dental, and vision coverage for you and your family
- 401(k) with company match after 60 days
- 3 weeks PTO + 9 paid holidays
- Ongoing professional development and leadership training
- Company-paid volunteer opportunities
- A supportive, family-style culture where your ideas and leadership matter
Company Overview