Business Relationship Support Associate - GPL National Service Group (NSG) CSO 3
Wells Fargo is seeking a Business Relationship Support Associate in Global Payments & Liquidity as part of Enterprise Functions. The role involves providing exceptional customer experience in an inbound call center environment, servicing treasury management products, and acting as a liaison between clients and bank operations.
Responsibilities
- Provide exceptional customer experience
- Interact with internal and external customers
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- Service treasury management products and services
- Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs
- Identify trends through client interactions
- Identify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactions
- Train clients on products and services to ensure optimal delivery and meet implementation needs
- Identify opportunities for process improvements
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Skills
- 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Strong knowledge with a wide variety of Treasury Management products
- Experience in a call center environment with strong telephone etiquette skills
- Bank Branch experience
- Ability to lead, train & mentor new hires and internal partners
- Demonstrated ability to navigate multiple computer systems and applications while efficiently and effectively using search tools to locate and verify information
- Intermediate Microsoft Office skills
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills
- Effective organizational, multi-tasking, and prioritizing skills
- Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
- Ability to work in a fast-paced deadline driven environment
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Company Overview