Cosmetic Services Coordinator-25573

Location: Chicago, IllinoisBusiness Unit: Rush Medical CenterHospital: Rush University Medical CenterDepartment: Otolaryngology PBCWork Type: Full Time (Total FTE between 0.9 and 1.0)Shift: Shift 1Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).Pay Range: $21.61 - $34.04 per hourRush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.SummaryThe Cosmetic Services Coordinator acts as a patient liaison and program developer for the Cosmetic Plastic and Reconstructive Surgery Service Line. The coordinator works directly with physicians, patients, and other Rush care teams to implement processes to promote the highest standards of patient care including satisfaction, throughput, program development, and outreach/marketing strategy. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.Other InformationRequired Job Qualifications:

• High School Diploma/GED
• Three or more years of experience, with increased responsibility, in surgical practice required.
• Experience with practice management software and proficiency in Microsoft Office Suite.
• Excellent written and oral communication skills.
• Ability to understand patient concerns and handle them appropriately.
• Ability to discuss financial arrangements with patients comfortably.
• Ability to maintain confidentiality of sensitive information. Preferred Job Qualifications:
• Experience in marketing or sales programs preferred.

• Meets with the Cosmetic Plastic and Reconstructive Surgery surgeons to discuss patient care cases and methods to improve clinical coordination pathways, patient throughput, patient and family education, and efforts to optimize clinic operations.
• Acts as a point of entry for cosmetic patients.
• Discusses cosmetic consultations, cosmetic procedures, and skin care services with prospective patients over the phone.
• Discusses fees and financial policies with cosmetic patients after their consultation—provides written quotes and answers patient questions.
• Schedules all surgeries and coordinates patient pre-operative paperwork, H&P, examinations, and lab work, and confirms written consent for procedures.
• Liaise with Department of Surgery marketing team to ensure they have all necessary information needed to promote the practice.
• Initiates and/or implements practice enhancement programs; actively promotes practice services in the community. Aides in management of social media platforms for the practice as needed.
• Maintain patient confidentiality by following the HIPAA Compliance Plan established by the practice.
• Other duties as assigned.