IT Summer Intern, IT Asset Manager (ITAM)

About the position Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Information Technology (IT) Intern will provide direct technical assistance and support to Hackensack Meridian Health (HMH) team members for network, hardware, data, cyber security, software and/or clinical informatics projects. Duties will be primarily project based with varying responsibilities based on the primary team to which an Intern is assigned. Primary areas of opportunity include application & integration, business analysis, infrastructure, cyber security, compliance, and support. Core requirement is a commitment to learning and an eagerness to participate in projects related to improving the organization's critical information systems, data security and data management procedures. Note: Please carefully review the overview below designed for this specific Information Technology (IT) summer internship position to determine your interest. Hackensack Meridian Health welcomes you to formally apply if it's applicable; if not, we encourage you to explore our other open, available Information Technology (IT) summer internships. Join our IT team as we embark on a major transformation of our core operational processes. This internship will place you at the center of two high-visibility projects: the establishment of a new enterprise-wide Hardware and Software Asset Management (HAM/SAM) solution using the Flexera platform, and the optimization of our project intake process on the ServiceNow IT Business Management (ITBM) platform. You will have the unique opportunity to gain hands-on experience with these industry-leading technologies, assist with business process analysis, and see firsthand how technology solutions are implemented to drive efficiency, ensure compliance, and support key stakeholders like IT Finance and Legal. This role is ideal for a proactive learner eager to understand how large-scale IT systems support critical business functions.

Responsibilities

• Perform analysis to understand the user needs.
• Assist in the development and improvement of IT product(s) to meet the user needs.
• Conduct tests and identify errors within the IT product(s).
• Perform maintenance, troubleshooting and debugging with associated IT product(s).
• Help with the software implementations, for example by providing training and support for the staff who will operate the software.
• Participate in security monitoring and incident response services supporting the protection of HMH¿s assets, infrastructure and data.
• Perform market research to compare and summarize current market options and develop organizational position statements regarding emerging technologies.
• Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.
• Contribute to HMH's technical documentation and participate in policy, procedure, and standards development.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Available to work onsite 50% of the time with 50% remote work up to 40 hrs/wk during the program timeframe.
• Maintain open communication and a positive working relationship with team members.
• Maintain professional (business casual) dress and grooming.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Requirements

• Pursuit of a degree in computer science, information technology, engineering, cyber security, advanced mathematics, data science, advanced analytics, clinical informatics or program management.
• Current GPA of 3.0 or higher.
• Satisfactory customer service skills.
• Basic troubleshooting skills.
• Minimum of 2 years of college or trade school education.
• Minimum of 3 months of IT experience or equivalent formal training with a letter of reference from a previous employer or professor.

Nice-to-haves

• Technical Certifications and Project Management Certifications helpful but not required.
• Exceptional customer service skills.
• Solid troubleshooting skills.
• Awareness of the Healthcare Information Technology (HIT) industrys current and emerging technology trends and direction, as well as a keen interest in information systems and technology.
• Ability to work well in a team environment.
• Excellent oral and written communications skills.
• Ability to work in a self-directed manner, with guidance from the assigned project leader and internship program coordinator for support.
• Google, Citrix, ITIL, Project Management Professional (PMP), Scrum Master, and/or Clinical Informatics certifications.

Apply tot his job Apply To this Job