[Remote] IT Support Specialist
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company focused on connecting exceptional candidates with leading employers in the financial services industry. The IT Support Specialist provides first-line technical support to employees, ensuring smooth daily operations by resolving hardware, software, and connectivity issues.
Responsibilities
- Provide first-line support for hardware, software, and account issues via IT Service Desk channels
- Troubleshoot Windows, macOS, and mobile device problems; escalate complex incidents
- Configure and deploy laptops, peripherals, and mobile devices for new and existing employees
- Use remote support tools to assist end users and perform troubleshooting
- Support onboarding and offboarding with account setup, device provisioning, and access management
- Maintain IT asset inventory, conduct audits, and ensure hardware compliance
- Learn and support mobile device management tools for basic configuration and updates
- Document procedures, update knowledge bases, and contribute to process improvements
- Collaborate with IT team to identify recurring issues and recommend solutions
- Deliver professional and empathetic customer service in all interactions
Skills
- 0–2 years of experience in IT support, help desk, or technical assistance
- Basic understanding of Windows and macOS operating systems, user account management, and software installation
- Basic network knowledge including Wi-Fi, IP troubleshooting, and VPN
- Strong communication skills for explaining technical concepts to non-technical users
- Familiarity with Microsoft 365 and cloud identity platforms like Okta
- Willingness to learn new technologies and incorporate feedback
- Good organizational skills to manage multiple support requests
- Associate degree in Computer Science, Information Systems, or equivalent practical experience
- Experience in Service Desk or End User Support in corporate or financial services settings
- Exposure to MDM tools such as Intune, Jamf, or Tanium
- Knowledge of VPN solutions like ZScaler and collaboration tools like Zoom or Slack
- CompTIA A+ or equivalent entry-level IT certification
- Interest in advancing in IT Support, Systems Administration, or Cloud Technology
Company Overview