Customer Service Coordinator
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Customer Service Coordinator supports Disability Services operations by managing inbound communications, resolving inquiries, and ensuring consumers and providers receive timely, accurate support.
Responsibilities
- Manage inbound phone and email communications, responding promptly to inquiries from consumers, providers, and Regional Center partners
- Assign and track support tasks, ensuring timely resolution and communication across team members
- Maintain and update consumer and provider records in case management systems and shared databases
- Coordinate documentation and prepare required materials for ongoing service delivery
- Assist with billing, payroll, and enrollment issue resolution in collaboration with cross-functional teams
- Support quality assurance by monitoring and maintaining accurate data, reports, and system entries
- Identify and escalate urgent or complex issues to appropriate team leads or management
- Contribute to outbound communication projects, process improvement initiatives, and special projects as assigned
- Ensure compliance with HIPAA, Regional Center, and company documentation standards
Skills
- Fluency in Spanish is required
- Excellent written and verbal communication skills, with the ability to engage professionally and empathetically
- Strong organizational and multitasking abilities in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn internal systems quickly
- Detail-oriented with strong problem-solving and analytical capabilities
- Effective time management and prioritization under tight deadlines
- Collaborative and service-focused approach with adaptability to changing needs
- Customer service or client-facing experience (1–2 years preferred)
- Familiarity with Regional Center systems or developmental disability services preferred
Company Overview