Bilingual Collections Account Representative - Hybrid
ARS National Services is seeking a Bilingual Collections Account Representative who is a confident communicator and creative problem solver. This role involves handling inbound and outbound calls, negotiating payment plans, and assisting customers with financial solutions while maintaining compliance with federal regulations.
Responsibilities
- Handle inbound/outbound calls with empathy and confidence
- Talk with customers about their finances and help them find payment options that work for them
- Negotiate payment plans, settlements, and full repayments
- Stay sharp with call quality and compliance with federal regulations
- Keep accurate records and collaborate with team leads
- Engage with your team on camera during shifts
Skills
- Candidates MUST reside in the greater Houston area
- Must be able to work from home
- Must be able to reliably commute to the assigned office on designated in-office days
- High school diploma or GED
- Strong communication skills — assertive, clear, and professional
- 100% Bilingual in English and Spanish
- Critical thinking + active listening
- Comfort with basic math
- Basic computer skills & reliable high-speed internet
- Collections, sales, or call center experience
Benefits
- Vacation and Sick Time begins to accrue right away
- Performance-based monthly bonus opportunities
- Career development + promotion potential
- Full benefits (Medical, Dental, Vision, 401k)
- PTO starts right away + 8 paid holidays
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Vision insurance
- Work from home
Company Overview