[Remote] Loan Officer Assistant

Note: The job is a remote job and is open to candidates in USA. Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. The Loan Officer Assistant will be a crucial point of contact for clients, ensuring a smooth and efficient process from the initial application through to loan qualification, while also providing organizational support to the team.

Responsibilities

• Conduct initial calls with new clients to review their goals and explain our process
• Handle basic client questions and provide support throughout the process, including guiding them through application instructions
• Scrub and review client applications, follow up on necessary documents, and meticulously organize and save all borrower files
• Assess if a borrower qualifies for a loan or if they require a co-mortgagor
• Complete a pre-approval letter (PAL) on the same day as the application is received, when necessary
• Coordinate with real estate agents and buyers, scheduling calls for senior team members as needed
• Track and manage leads, providing status reports to the team
• Proactively follow up with leads via phone and email, and handle other administrative duties to keep the team organized and efficient

Skills

• Exceptional verbal and written communication skills are essential for interacting with clients and real estate agents
• You must be highly organized, detail-oriented, and capable of managing multiple tasks and deadlines
• A flexible and proactive team player who is self-motivated and enjoys working behind the scenes to help others succeed
• The ability to maintain strict confidentiality with all client personal and financial information
• Tech-savvy and eager to learn new systems. Must be comfortable with a deadline-driven environment and able to remain calm under pressure
• Previous experience in the mortgage or real estate industry is a plus, but not required

Benefits

• Eligibility to participate in a company-sponsored 401(k)
• Vacation benefits
• Eligibility for medical, dental, vision, and prescription drug benefits
• Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• Life insurance and death benefits
• Critical care insurance
• Personal accidental insurance
• Commuter benefits
• Pet insurance
• Certain time off and leave of absence benefits
• Well-being benefits (e.g., employee assistance program)
• Other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources)

Company Overview