Inbound Monitoring Representative
ADT is the #1 smart home security provider in the U.S., dedicated to helping protect and connect families and businesses. As an Inbound Monitoring Representative, you will serve as the first point of contact for customers, providing technical support and troubleshooting while ensuring an excellent customer experience.
Responsibilities
- Receiving inbound calls related to recent alarm events
- Providing basic technical support and troubleshooting devices across ADT systems
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties
- Relaying important information about their life-safety system and services, updating customer accounts and responding to inquiries about alarm activity
- Paying attention to detail while documenting alarm handling procedures within the alarm screens
- Helping customers understand the ADT noble purpose and providing customer lifestyle solutions
- Coaching, team meetings or 1:1 development time to grow and develop your career at ADT
Skills
- High school diploma or equivalent required
- Minimum of one (1) year of customer service experience required
- Technical aptitude, problem solving skills and ability to prioritize multiple items at once
- Ability to be licensed in multiple states
Benefits
- Paid Training
- Pet insurance
- 401k + matching
- Comprehensive medical benefits
- Tuition reimbursement for academic pursuits
- Adoption assistance
- Volunteer opportunities
- Childcare and eldercare resources
- Short-term and long-term disability coverage
- Life insurance
- Wellbeing benefits
- Paid time off
- 6 paid holidays
Company Overview