Software Support Engineer I (Technical Services)
Actabl is a company focused on providing innovative technology solutions for the hospitality industry. They are seeking an entry-level Software Support Engineer to provide foundational technical support, assist in troubleshooting, and learn about the implementation of their software solutions while collaborating with senior team members.
Responsibilities
- Respond to and resolve basic client support tickets in a timely and efficient manner, following established procedures and striving for customer satisfaction
- Assist with basic SQL queries for troubleshooting and data validation under guidance, escalating more complex database-related issues to senior engineers
- Review basic C# code snippets to identify simple issues, escalating more complex technical problems with clear documentation to senior team members
- Participate in client calls ~20% of the time to assist with data collection, support, and any needed setup support on tickets, ensuring that client needs are addressed in a timely and professional manner
- Assist in documenting basic user issues and gathering information that may contribute to user stories and requirements for development teams
- Explore and apply AI tools in your day-to-day work, finding new ways to simplify tasks, accelerate outcomes, and elevate your effectiveness
- Assist in the creation and maintenance of basic process documentation under the guidance of senior team members
- Collaborate with Product Owners (POs) and Development teams on less complex issues, learning the process of contributing to the development lifecycle
- Participate in training and educational opportunities to build foundational knowledge of the product and develop core technical skills for career growth
Skills
- A Bachelor's degree in Computer Science, Engineering, a related degree, or equivalent relevant experience
- A background in a technical support role or equivalent role pertaining to the assisting of customers
- Basic understanding of C# and SQL concepts
- Developing interpersonal skills with a willingness to be cooperative, courteous, flexible, and positive
- Ability to learn how to organize and prioritize basic workload under supervision
- Developing capability to interact with clients professionally and provide basic customer service following established guidelines
- Willingness to be a reliable team player who is punctual, engaged, and eager to contribute
- Developing problem-solving skills with the capacity to follow documented troubleshooting steps
- Ability to work effectively both independently on assigned basic tasks and collaboratively within a team environment, seeking guidance when needed
- You apply strong critical thinking when working with AI-generated output
- You use AI responsibly, with a basic understanding of security, privacy, and ethical data-handling considerations
- Exposure to APIs is a plus
Benefits
- Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
- Employer-paid life & AD&D, short-term disability & long-term disability
- Discounted pet insurance plans through Wishbone
- Employee Assistance Program (EAP) services available to employees & their dependents
- On-site gym available for free use at Denver office
- Healthcare spending accounts with employer contributions
- 401(k) plan with an employer match of up to 4%
- Unlimited discretionary time off hours to be used when needed
- 10 observed US federal holidays throughout the year
- Winter recess for all Actabl employees between December 24th-January 2nd
- 12 weeks of parental leave for both birthing & non-birthing parents
Company Overview