Operations Manager - Seattle

Picnic is reinventing the way employees experience lunch at work by partnering with local restaurants to provide high-quality meals. The Operations Manager will be responsible for managing the order fulfillment process, building relationships with restaurants, and leading grassroots marketing efforts in Seattle.

Responsibilities

• Build, manage and continuously improve the process related to our order fulfillment service with an eye on efficiency and efficacy
• Hire and continually develop a happy, high-performing team of hourly staff that run the facilities and execute on the order fulfillment process
• Maintain and manage adherence to SOP documentation on how to operate the facilities (cleanliness, customer service, etc.)
• Manage the P&L for each facility, setting up processes to ensure strong financial discipline, audit and improvement on cost line items
• Support the success of customers including facilitating efficient onboarding, addressing onsite support issues, developing relationships with 3PLs and working with sales to backfill vacant kitchens quickly
• Communicate with stakeholders to shape product roadmaps, resolve escalated issues from internal teams and escalate customer concerns ensuring a strong customer feedback loop

Skills

• Energetic, operations-loving Operations Manager
• Ability to build, manage and continuously improve the process related to order fulfillment service
• Experience in hiring and developing a high-performing team of hourly staff
• Ability to maintain and manage adherence to SOP documentation
• Experience managing P&L for facilities and ensuring strong financial discipline
• Ability to support customer success including onboarding and addressing onsite support issues
• Strong communication skills to shape product roadmaps and resolve escalated issues
• Strategic problem solver with the ability to identify root causes and prioritize issues
• Competent in building scalable, efficient solutions to complex problems
• Ability to monitor and improve performance using data
• Real-time operations management skills with a strong bias to action
• People management skills with a focus on building and leading a motivated team
• Recent graduates welcome
• Dynamic, operations-focused mindset
• Experience in community engagement and relationship building

Benefits

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave

Company Overview