Call Center Bilingual Sales and Retention Representative (English/Spanish) - Hybrid
AT&T is a global leader in communications and technology, seeking a Bilingual Sales and Retention Representative to enhance customer service and drive sales. The role involves handling customer interactions, identifying upselling opportunities, and resolving service-related issues in a fast-paced environment.
Responsibilities
- Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Identify upselling opportunities and close deals to reach your sales and commissions targets
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
- Paid training to set you up for success
Skills
- Fluent in English and Spanish
- Ability to hold a conversation both in English and Spanish
- Ability to report to the Miami, FL location 3-4 days weekly and work remotely 1-2 days weekly
- Experience in handling customer interactions (calls, chats, emails) in a fast-paced environment
- Ability to identify upselling opportunities and close deals to reach sales and commissions targets
- Ability to accurately resolve issues related to service, billing, payments, and collections
- Ability to explain bills and product features clearly
- Ability to troubleshoot basic problems and seek higher support if needed
- Ability to build customer confidence and loyalty by resolving issues
- Ability to support various customer inquiries, including technical issues
- Ability to work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
- Participation in paid training to set up for success
- Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
- Commissioned sales experience
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Company Overview
Company H1B Sponsorship