[Remote] Customer Service Agent- Email

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting exceptional candidates with leading employers in the athletic apparel industry. The Customer Service Agent- Email is responsible for delivering professional and efficient support through email, maintaining customer satisfaction by resolving inquiries promptly and clearly.

Responsibilities

• Respond efficiently to customer written communications regarding order status, product information, returns, and exchanges
• Provide professional, empathetic, and consistent messaging to build customer trust
• Research and resolve issues accurately using internal tools
• Escalate complex or sensitive issues to senior team members as needed
• Document customer interactions in CRM systems following protocols
• Identify and report recurring issues to support process improvements
• Stay updated on products, policies, and procedures to provide accurate information
• Collaborate with cross-functional teams for timely resolution of concerns
• Assist with inbound calls and other tasks as assigned, demonstrating flexibility
• Recognize when to shift from written support to verbal communication
• Meet or exceed performance targets related to accuracy, professionalism, and satisfaction
• Work overtime during peak periods when required
• Perform additional tasks and projects as assigned

Skills

• Minimum of 1 year of customer service experience
• Exceptional written and verbal communication skills
• Strong critical thinking and problem-solving abilities with attention to detail
• Ability to multitask across multiple systems and platforms
• High school diploma or equivalent required
• Experience in the athletic apparel industry preferred
• Further education or training in customer service is a plus

Benefits

• Paid Time Off (2 weeks per year for full-time employees, accrued based on hours worked)
• Paid holidays including New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
• Health and vision insurance through Regence BlueCross BlueShield (effective first of the month after hire)
• Dental insurance through Regence (effective first of the month after hire)
• Company-paid group term life and long-term disability insurance through MetLife (effective first of the month after hire)
• Optional additional life and accident insurance for employees and dependents
• Flexible Spending Account for health and dependent care expenses
• Health Savings Account for health expenses with HDHP participation
• Employee Assistance Plan through Canopy
• 401(k) plan with employer matching after three months of employment

Company Overview