Software Implementation Consultant

THE OPPORTUNITY: This existing vacancy is open to candidates that reside in the United States or Canada. The Software Implementation Consultant is a customer-facing role responsible for leading Environmental, Health, and Safety (EHS) software implementations and projects from contract handoff through go-live and stabilization. This role blends strong project management discipline, hands-on solution consulting, and software technical skills, ensuring customers adopt the platform successfully, on time, and with measurable business value. You will either serve as the primary owner, or a key member of the projects team, supporting the implementation and project lifecycle, including planning, execution, risk management, stakeholder communication, and solution configuration, while acting as a trusted advisor to customers. Primary Duties and Responsibilities • Project Management • Own end-to-end implementation projects, from kickoff through go-live and post-launch transition • Develop and maintain project plans, timelines, milestones, and dependencies • Manage scope, risks, assumptions, and change requests • Lead internal and external status meetings and provide clear, proactive communication • Coordinate cross-functional teams (Sales, Product, Development, Support, and Customer Success) • Ensure projects are delivered on time, within scope, and aligned to customer goals • Implementation & Solution Consulting • Partner with customers to understand business requirements, workflows, and success criteria • Translate customer needs into system configuration and implementation plans • Configure the platform, guide data migration, and validate integrations (as applicable) • Lead solution walkthroughs, testing cycles, and user acceptance testing (UAT) • Deliver customer training sessions and adoption support • Act as a subject-matter expert on the product during implementation • Customer & Stakeholder Management • Serve as the primary customer point of contact during implementation • Build strong relationships with customer project sponsors and day-to-day contacts • Set expectations clearly and manage escalations professionally • Ensure a smooth handoff to Customer Success or Support post-implementation • Continuous Improvement • Identify implementation risks, patterns, and improvement opportunities • Contribute to implementation playbooks, templates, and best practices • Provide feedback to Product and Engineering based on customer experience Minimum Skills and Qualifications • 2–4+ years of experience in project management, implementation consulting, or professional services • Experience implementing SaaS or enterprise software solutions • Strong project management skills (planning, risk management, stakeholder communication) • Customer-facing consulting experience with complex or multi-stakeholder accounts • Ability to balance structure with flexibility in fast-moving environments • Excellent written and verbal communication skills Preferred Skills and Qualifications • Experience in EHS, compliance, enterprise SaaS, or regulated industries • Familiarity with SQL and XML • Familiarity with Agile, Scrum, or hybrid delivery models • PMP, CSM, or similar certification • Experience managing multiple concurrent implementations • Education and/or field experience in EHS and/or ESG • Bilingual Who is VelocityEHS? VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate® Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance. Our customers include the world’s most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we’ve worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential. What are the benefits and perks of working at VelocityEHS? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career page! • Generous time off programs • Medical/dental coverage, retirement (with employer match) • Parental leave plans for all family types • Job shadowing programs and one-on-one coaching opportunities • Tuition reimbursement for continuing education, advanced degrees, and certifications • Remote-first and flexible work schedule to fit your family’s needs • Monthly stipend to make your home office mo