Product Operations Manager, Trust & Safety

About the role Chime is seeking a Product Operations Manager to support our Trust & Safety organization. This role is critical to powering risk mitigation and decision-making across Chime’s products and services by managing complex technical implementations, data flows, and external partnerships. You will work closely with Product Managers as a 1:1 counterpart while partnering deeply with Risk, Data Science, Analytics, and Engineering. This role is not embedded within a single squad and will operate across multiple Trust & Safety teams, requiring strong context switching, operational rigor, and comfort navigating ambiguity. ​​The base salary offered for this role and level of experience will begin at $153,000 and up to $215,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. Chime is in-office in San Francisco Monday through Thursday every week. In this role, you can expect to:

• Own and manage Product Operations for Trust & Safety initiatives that support risk mitigation and decision-making across Chime
• Lead technical implementations that power products and services, including integrations with third-party risk, fraud, and identity partners
• Evaluate industry-leading risk, fraud, and data solution providers, and design vendor strategies (e.g., bake-offs, champion/challenger) to improve product quality, operational efficiency, and system resilience
• Own and manage external partnerships end to end, while evangelizing Chime’s business and member needs and influencing partner roadmaps
• Partner 1:1 with Product Managers as a close counterpart, supporting roadmap execution, launch readiness, and ongoing optimization
• Collaborate closely with Risk, Data Science, Analytics, and Engineering to ensure data quality, system reliability, and measurable outcomes
• Support multiple Trust & Safety squads simultaneously, balancing priorities, managing dependencies, and driving operational improvements as Chime scales To thrive in this role, you have:
• Experience in Product Operations, Product Management, Program Management, or a closely related role supporting technical products
• Direct experience working in the Risk, Trust & Safety, Fraud, or Identity domain
• Hands-on experience owning and managing external partners in the risk, fraud, or identity ecosystem
• Strong data fluency, with experience working alongside Data Science or Analytics teams to inform decision-making
• Background in analytics, data science, or quantitative problem-solving is a strong plus
• Experience managing complex technical implementations, system integrations, or data pipelines
• Comfort operating across multiple teams and initiatives, with frequent context switching
• Strong stakeholder management and communication skills, particularly in close partnership with Product Managers and Risk teams
• Ability to operate effectively in ambiguous environments and bring structure to complex problems A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will?
• Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. Wh

Apply tot his job Apply To this Job