Remote US Global Capabilities Product Model Intern

*This role is 100% remote anywhere in the US* Role Summary The Global Capabilities Product Model team is working to transform through several important initiatives to improve how we understand and support customers across their journeys. We are seeking a motivated, curious (paid) intern to support these efforts during the May–September timeframe. This role is designed for someone currently enrolled in a Bachelor's, Master's or PhD degree program who enjoys organizing information, solving problems, and helping teams run smoother while learning how customer insights and experience design come to life inside a biopharma company. Throughout the summer, the intern will also lead a focused project related to the transformation and present their findings and recommendations to leadership at the end of the internship. Team: Business Operations and Analytics Type: Internship (Full‑time, Summer, May - Sept) Location: 100% Remote Reports to: Business Operations Planning Lead Pay: Flexible depending on education level, etc. Required Skills & Qualifications

• Currently pursuing an undergraduate Bachelor's degree (Business, Marketing, Communications, Psychology, Analytics, Human‑Centered Design, Public Health, or similar), Master's degree or PhD.
• excellent organizational skills and attention to detail.
• Clear written and verbal communication skills.
• Comfort with Microsoft Word, Excel, and PowerPoint.
• Interest in customer experience, research, problem‑solving, or healthcare.

Preferred Qualifications (Nice to Have)

• Experience working on school or internship projects involving research, mapping, or analysis.
• Familiarity with agile, design thinking, or customer experience concepts (not required).
• Ability to work both independently and collaboratively.

What This Internship Offers

• Practical, hands‑on experience with customer experience transformation initiatives.
• Exposure to cross‑functional teams and real‑world project environments.
• Opportunities to build skills in analysis, insight gathering, and experience design.
• Mentorship and coaching from team members.
• A high‑visibility final project and presentation to leadership.

salary: $35 - $45 per hour shift: First work hours: 8 AM - 5 PM education: Bachelors

Responsibilities

Support Transformation Activities

• Assist with ongoing initiatives by helping collect information, document needs, and summarize progress.
• Support planning and coordination for workshops, interviews, or work sessions.
• Capture notes, organize outputs, and maintain project trackers.

Analysis, Slides & Project Materials

• Help build simple analyses, charts, or summaries based on project needs.
• Create PowerPoint slides for updates, workshops, or leadership discussions.
• Contribute to experience measurement reporting or project scorecards.

End‑of‑Summer Project & Leadership Presentation

• Work with the team to define a meaningful summer project tied to the transformation.
• Conduct research, gather data, and synthesize insights to support your project.
• Create a final presentation and present recommendations to cross‑functional leaders.

Skills

• internship
• intern
• transformation
• analytics
• analysis

Qualifications

• Years of experience: 0 years
• Experience level: Entry Level

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