Remote Case Manager-Investigations

Job Title: Bereavement HR Assistant

Job Description

This role is dedicated to reviewing, validating, and managing bereavement claims with a focus on accuracy, professionalism, and empathy. The position involves collaboration with mortuary and funeral service providers, as well as internal partners and associates, to ensure claims are processed with integrity within established service-level agreements. Operating Monday through Friday during standard business hours, the schedule aligns to the candidate’s time zone, typically starting between 7:00–9:00 AM and ending between 4:00–6:00 PM.

Responsibilities

• Conduct deep-dive investigations into bereavement claims to ensure accuracy and compliance.
• Engage in seek-to-understand conversations with employees during investigations.
• Manage a caseload of approximately 25 cases per week, with around 5 cases per day once fully ramped.
• Own each case from start to finish, ensuring timely follow-up and resolution.
• Meet the team’s current SLA of 10 business days to close a case.
• Engage professionally with mortuary and funeral sites to verify information.
• Take inbound and make outbound calls to employees, providers, and other stakeholders using established communication systems.
• Partner with the Worldwide Operations Security team on claim integrity and site-related escalations.
• Coordinate with My HR Live Support team for initial frontline conversations before cases transition to the investigation team.
• Participate in a structured 5-week training, nesting, and ramp period to achieve full productivity and SLA compliance.

Essential Skills

• Professionalism and tact in conducting employee interviews, ensuring respectful and objective interactions.
• Strong time management and organizational skills.
• Ability to manage all aspects of a case independently.
• Excellent verbal and written communication skills.
• Curiosity and a ‘seek to understand’ mindset.
• Experience in Human Resources, investigations, loss prevention, or similar analytical roles.
• Strong reading comprehension, writing, and analytical abilities.
• Critical thinking and deep dive problem-solving skills.
• Ability to navigate multiple systems and tools simultaneously.
• Proficiency with Microsoft Office Suite, including Excel and Microsoft 365.

Additional Skills & Qualifications

• Prior investigative experience in HR, security, loss prevention, compliance, etc.
• Experience handling sensitive or confidential information.
• Familiarity with high-volume case management environments.

Work Environment

This position is 100% remote, providing flexibility and convenience to work from a preferred location in the United States. Job Type & Location This is a Contract position based out of Dallas, TX. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 23, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. Apply tot his job Apply To this Job