Director, Education (eDiscovery & Client Enablement)
Job Description
Summary This is a unique "founding" role for an experienced ediscovery and client enablement education professional. We are looking for a high-level strategist who isn't afraid to be the primary "doer." Initially, you will operate as a high-impact Individual Contributor. You will be the lead architect and content creator—designing the curriculum, and writing the documentation that will define our education standards. As We Grow, your success in building this foundation will lead to the evolution of the role. Your initial focus is internal: empowering our Client Services team (CSMs and Project Managers) to deliver flawless results. By ensuring our team has mastered the most efficient, defensible workflows, you directly impact Client Success. Over time, you will expand this vision externally, creating learning paths that help our clients and partners become recognized experts in the Array platform.
Responsibilities
Phase 1: Build & Execute
- Content Creation: Personally develop a centralized, high-quality repository of training documentation, "how-to" videos, and technical guides.
- Curriculum Design: Design and launch the initial onboarding and role-based training programs for Project Managers and CSMs.
- Program Launch: Establish repeatable learning and certification study programs that ensure a consistent understanding of software and best practices.
Phase 2: Scale & Lead
- Strategy & Vision: Define the long-term education roadmap and align it with Array’s business goals and product strategy.
- External Enablement: Expand the program to customers and partners, developing structured learning paths that maximize the value they get from our platform.
- Team Leadership: Hire, lead, and mentor a team of education professionals as the department expands.
Qualifications
- You have 5 years of experience in education or enablement (Legal Tech or SaaS preferred) and are looking for a role where you can still "create" while maintaining a seat at the strategic table.
- You have the experience of a Director but the drive of a builder; you find satisfaction in creating the first draft and seeing it through to a finished product.
- You possess a deep understanding of adult learning principles and instructional design.
- You can translate complex legal and technical concepts into clear, practical training.
- A Relativity Master designation or deep eDiscovery workflow experience is highly preferred.
- You are an exceptional writer and are comfortable producing video-based content.
- You are a cross-functional collaborator who can work with product and service teams to ensure training reflects real-world use cases.
The base Compensation range for this role will $150,000-200,000 and will be dependent upon the individual's location, skills, experience and qualifications.
What We Offer
- People-Focused Culture
- Competitive Pay & Quarterly Incentives
- Comprehensive Benefits, 401k & Wellbeing Programs (link for details)
- Flexible Time Off & Remote Work Options
- Professional Development & Career Growth Opportunities
- Exposure to cutting-edge technology in the legal services industry
Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected. All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location. Apply tot his job Apply To this Job