Experienced Bilingual Customer Service Representative – Milwaukee, WI at arenaflex

Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as we continue to grow and create new career opportunities. As a Bilingual Customer Service Representative, you'll be at the heart of our customer service team, delivering exceptional experiences that our customers love.

About arenaflex

arenaflex is a dynamic and innovative company with over 9,000 employees across 13 locations. We're committed to providing our customers with the best possible service, and we're looking for talented individuals like you to join our team. Our company culture is built on a foundation of teamwork, respect, and a passion for delivering exceptional results.

Job Responsibilities

As a Bilingual Customer Service Representative, you'll be responsible for:

• Processing customer orders and inquiries in a collaborative call center using world-class technology
• Communicating with customers over phone, email, and chat
• Helping customers navigate arenaflex's website and online ordering
• Becoming a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborating with colleagues to resolve customer issues and provide legendary service

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
• Bilingual (English/Spanish) - fluent in both verbal and written forms

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities

Work Environment

arenaflex is a 24/7 operation, with various on-site shifts available. Our Kenosha Branch is located at 12355 Uline Way, Kenosha, WI 53144. We offer a dynamic and supportive work environment, with opportunities for growth and development.

Career Growth Opportunities

As a Bilingual Customer Service Representative, you'll have the opportunity to grow and develop your skills, with opportunities for advancement and career progression. We're committed to investing in our employees and providing them with the tools and resources they need to succeed.

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Proficiency in technology, including CRM systems and other software applications
• Bilingual (English/Spanish) language skills

Compensation and Perks

* Pay from $23 to $28 per hour, with significant growth and earning potential

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Bilingual Customer Service Representative at arenaflex. Apply for this job