Experienced Customer Service Representative – Overnight Shift at arenaflex in Racine, WI

Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Customer Service Representative on our overnight shift in Racine, WI. As a key member of our customer-facing team, you will play a vital role in delivering exceptional experiences for our customers, leveraging your excellent communication skills and product knowledge to resolve inquiries and orders efficiently.

About arenaflex

arenaflex, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a customer-centric organization, we prioritize building strong relationships with our customers and strive to exceed their expectations.

Job Responsibilities

As an Overnight Customer Service Representative, you will be responsible for:

• Processing customer orders and inquiries in a collaborative call center using world-class technology
• Communicating with customers over phone, email, and chat to resolve their queries and concerns
• Helping customers navigate arenaflex's website and online ordering system
• Becoming a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborating with internal teams to resolve complex customer issues and provide exceptional service

Minimum Requirements

To be successful in this role, you will need:

• A high school diploma or equivalent; a bachelor's degree is preferred
• Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong product knowledge and a willingness to learn and grow with our company

Benefits

As an arenaflex team member, you can expect:

• Complete health insurance coverage and a 401(k) plan with a 6% employer match that starts on day one
• Multiple bonus programs to recognize and reward your hard work and dedication
• Paid holidays and generous paid time off to ensure work-life balance
• Tuition Assistance Program that covers professional continuing education to help you grow and develop in your career
• Employee Perks, including:

+ A café featuring affordable daily meal options from local restaurants + An on-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and teamwork. Our company culture values:

• Collaboration and open communication
• Continuous learning and professional development
• Diversity, equity, and inclusion
• Employee well-being and work-life balance

Compensation and Growth Opportunities

As an Overnight Customer Service Representative, you can expect a competitive hourly rate of $26 to $33 per hour, with significant growth and earning potential. Our company continues to grow, creating new career opportunities and job stability you can count on.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join our team at arenaflex. Click the link below to submit your application and take the first step towards a successful and fulfilling career with our company. Apply for the job now! Apply for this job Apply for this job