Administrative Assistant ll

Overview Of AthenaATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.Position SummaryWe are currently recruiting for an Administrative Assistant to provide essential administrative and customer support. This FULL TIME position starts at $16.15 per hour and is located in Baltimore, Maryland.Essential Duties And ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create emails to clients using mail merge.
• Track invoices and assist with managing budgets.
• Create new databases and set up new projects.
• Perform accurate data entry and maintain organized records.
• Input, update, or research data in internal systems to resolve customer issues according to policies and procedures.
• Assist with customer inquiries, requests, and customer refunds.
• Provide courteous phone support and reliable customer service.
• Use computers and Microsoft Office applications to perform daily tasks efficiently.
• Perform other related duties as assigned.

• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to manage data, databases, and project setups effectively.
• Strong communication skills, both written and verbal.
• Ability to provide courteous and professional customer service.
• Comfortable performing data entry, research, and administrative tasks accurately.

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Experience with administrative support, customer service, data entry, or database management preferred.

• Standard hours of work Monday through Friday, 8:00 am – 4:30 pm

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

• Support from a team of professionals committed to making your life better.
• Medical, dental and vision insurance.
• Medical and dependent flexible spending account.
• Pet insurance.
• Mass transportation benefit for the Maryland and Washington, D.C. area.
• 401k with a generous employer match.
• Easy to use employee self-serve HR portal..