Experienced Bilingual Customer Service Representative – Dallas, TX
Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as we continue to grow and create new career opportunities. As a Bilingual Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences that drive loyalty and satisfaction. If you're passionate about providing legendary service, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative company with over 9,000 employees across 13 locations. We're committed to providing our customers with the best possible experience, and we're looking for talented individuals like you to join our team. Our company culture values collaboration, teamwork, and a passion for delivering exceptional results.
Job Summary
As a Bilingual Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with colleagues to resolve customer issues and provide exceptional service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
- Bilingual (English / Spanish) - fluent in both verbal and written forms
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths
Work Environment and Company Culture
* On-site position with a collaborative and dynamic team
- Monday - Friday, 12:30 PM to 9 PM (after training)
- Training shift is Monday - Friday, 8:30 AM to 5 PM
- arenaflex is a drug-free workplace and an EEO/AA Employer/Vet/Disabled
Compensation and Perks
* Pay from $25 to $29 per hour with significant growth and earning potential!
- Includes $2 Shift Differential
- Opportunities for career growth and advancement
- Comprehensive benefits package, including health insurance, 401(k), and paid time off
Why Join arenaflex?
* Join a dynamic and innovative company with a passion for delivering exceptional results
- Collaborate with a talented team of professionals who share your passion for customer service
- Enjoy a comprehensive benefits package and opportunities for career growth and advancement
- Make a difference in the lives of our customers and contribute to the success of our company
How to Apply
If you're passionate about providing legendary customer service and are looking for a challenging and rewarding career opportunity, we want to hear from you! Apply now to join the arenaflex team and start your journey to success! Apply for this job Don't miss out on this exciting opportunity to join arenaflex and start your career in customer service! Apply now and take the first step towards a rewarding and challenging career with our dynamic team! Apply for this job