Experienced Bilingual Customer Service Representative – Duluth, GA at arenaflex
Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Service Representative in our Duluth, GA location. As a key member of our customer service team, you will play a vital role in delivering exceptional experiences to our customers, helping them navigate our website and online ordering, and becoming a product and solutions expert.
About arenaflex
arenaflex is a dynamic and growing company with over 9,000 employees across 13 locations. We are committed to providing our customers with the best possible service, and we're looking for talented individuals like you to join our team. Our company culture values innovation, teamwork, and customer satisfaction, and we offer a range of benefits and perks to support your career growth and well-being.
Job Responsibilities
As a Bilingual Customer Service Representative, you will be responsible for:
- Processing customer orders and inquiries in a collaborative call center using world-class technology
- Communicating with customers over phone, email, and chat
- Helping customers navigate arenaflex's website and online ordering
- Becoming a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborating with colleagues to resolve customer issues and provide legendary service
Minimum Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent; a bachelor's degree is preferred
- Prior customer service experience is a plus, but we will train you to provide exceptional service to our customers
- Bilingual (English/Spanish) fluency in both verbal and written forms
Benefits
arenaflex offers a comprehensive benefits package, including:
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks, including best-in-class, clean, modern facilities, first-class fitness center, and beautifully maintained walking trails
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees. Our company culture values innovation, teamwork, and customer satisfaction, and we offer a range of benefits and perks to support your career growth and well-being.
Career Growth Opportunities and Learning Benefits
arenaflex is a dynamic and growing company, and we offer a range of career growth opportunities and learning benefits to support your professional development. Our Tuition Assistance Program covers professional continuing education, and we offer regular training and development opportunities to help you grow in your role.
Compensation and Perks
arenaflex offers competitive compensation and a range of perks, including:
- Pay from $25 to $28 per hour with significant growth and earning potential
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks, including best-in-class, clean, modern facilities, first-class fitness center, and beautifully maintained walking trails
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" button below.
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